Why doesn't anything happen when I click 'Launch CommSecIRESS'?
If you can't launch CommSecIRESS, follow the steps below to rectify the issue.
Step 1: Add an exception to your pop-up blocker
Your pop-up blocker may be preventing CommSecIRESS from launching. Select your browser below and follow the steps to add an exception to your pop-up blocker settings to allow the CommSec website to display pop-ups.
Microsoft Internet Explorer
- Open Google Chrome
- Click the Settings Icon then select Options
- Click Under the Hood/bonnet and select Content Settings
- Select Pop-ups then Manage exceptions
- Click Add and enter the pattern 'comsec.com.au' then click OK or press 'enter'
Google Chrome
- Open Google Chrome
- Click the Settings Icon then select Options
- Click Under the Hood/bonnet and select Content Settings
- Select Pop-ups then Manage exceptions
- Click Add and enter the pattern 'comsec.com.au' then click OK or press 'enter'
Apple Safari (Mac OS X 10.6.5 onwards)
It is not possible to add an exception to the pop-up blocker in Safari, so you need to disable the pop-up blocker instead.
- Open Safari
- Click on the Safari menu and select Preferences
- Click on the Security tab
- Disable the option Block pop-up windows
If you have a third party pop-up blocker (such as Google toolbar) installed on your computer, you need to add an exception to allow the CommSec website to display pop-ups.
Step 2: Set up optimal security and privacy settings for Internet Explorer
If your security and privacy settings in Internet Explorer are set too high, this may restrict CommSecIRESS from launching. For instructions on optimal settings for Internet Explorer, click here.
